Frequently Asked Questions

Everything you need to know about shopping with Hoor.pk

What are your delivery timelines for orders within Pakistan?

Standard delivery typically takes 3 to 5 business days. During peak sale seasons or new collection launches, delivery may take up to 7 business days.

Can I exchange an item if the size doesn't fit?

Yes, we offer a 7-day exchange policy for unused items with original tags. Please contact our customer support team to initiate an exchange process.

What payment methods do you accept?

We accept Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and popular mobile wallets.

Are the colors of the products exactly as shown on the website?

We strive to display our products as accurately as possible. However, due to photographic lighting and different screen resolutions, slight color variations may occur.

Do you offer international shipping?

Currently, we primarily ship within Pakistan. For international inquiries, please contact our support team to discuss specific shipping rates and availability for your region.

How can I track my order status?

Once your order is dispatched, you will receive a tracking number via SMS and email which you can use on our courier partner's website to monitor your shipment.