Returns & Exchanges

At hoor.pk, we want you to be completely satisfied with your purchase. If your fashion finds aren't the perfect fit, we offer a hassle-free return and exchange policy within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or WhatsApp with your order number and photos of the item you wish to return or exchange.

• 2.
  Quality Inspection

  Ensure the product is unworn, unwashed, and has all original tags attached in its original packaging to qualify for a return.

• 3.
  Ship the Item

  Once approved, securely pack the item and ship it back to our warehouse using a traceable courier service of your choice.

• 4.
  Processing & Refund

  After receiving and inspecting the returned item, we will process your exchange or issue a store credit/refund within 7-10 business days.